• National Institute for Computational Sciences is a UT/ORNL Partnership

User Support

Welcome to the NICS User Support page

The National Institute for Computational Sciences (NICS) Help Desk is dedicated to providing support for NICS resources. Helping users attain break-through science is the primary goal of the User Support group. Help is available by phone, email, and web documentation. Normal hours are 9 a.m. until 6 p.m. (Eastern time) Monday through Friday, exclusive of holidays.

User Support

Website resources:


Contact Us

Email: help@xsede.org XSEDE Operations Center: 866.907.2383
Address: Oak Ridge National Laboratory
PO Box 2008, BLDG 5100
Oak Ridge, TN 37831-6173


NICS User Support:
9:00 am - 6:00 pm ET
865.241.1504